Questions Answered

A preliminary price estimate can be given based on the issue you describe over the phone. However, if an additional fault or different task is identified during the on-site inspection, the price will be reassessed and you will be informed and asked for approval before any work begins.

Yes. Before starting the job, you will be informed about the materials required. If additional parts or materials are needed, details will be shared beforehand and your approval will be obtained before proceeding.

We serve all 39 districts of Istanbul, including both the European and Asian sides. For hard-to-reach areas like the Islands, please call ahead for details.

Yes. We provide a 6-month guarantee on workmanship. For materials, the manufacturer's or supplier's warranty period applies. The scope of the guarantee will be clearly communicated to you during the job, depending on the work performed and materials used.

Yes, our emergency line is active 24/7. You can call at midnight for emergencies such as water leaks, gas faults, blocked toilets, blocked sinks, drain blockages, kitchen drain blockages, bathroom drain blockages and sewer blockages. We're available on weekends and public holidays too.

We use acoustic listening devices and camera-equipped robotic systems for leak detection and drain unblocking. This allows us to pinpoint the problem without any breaking or demolition and resolve it with minimal intervention.

You can pay by cash or bank transfer/EFT. You will be informed about the payment process before the work begins.